Refund Policy

Last Updated: 23rd November, 2023

1. Introduction

At Tech Panda, we strive to ensure that you are completely satisfied with your purchases. Understanding that sometimes things don't go as planned, we have outlined a comprehensive refund policy to address any issues that may arise with your order.

2. Conditions for Eligibility

To be eligible for a refund, please ensure the following:
  • The request for a refund is made within 14 days of the original purchase date.
  • The item must be in the same condition that you received it: unused, unopened, and in its original packaging.
  • You must provide a receipt or proof of purchase.

3. Non-Refundable Items

Certain types of items cannot be returned, including:
  • Opened or used products.
  • Items that are damaged or missing parts for reasons not due to our error.
  • Any item purchased on sale or with a discount.

4. Process for Requesting a Refund

  • Contact our customer service team at hi.techpanda.pk@gmail.com or call us at +923270072632 to initiate the refund process.
  • Provide your order number, details of the product, and the reason for the refund request.
  • We will review your request and, if necessary, provide instructions for returning the item to our store.

5. Refunds

- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, typically within a certain number of days.

6. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at hi.techpanda.pk@gmail.com.

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Exceptions

In certain cases, only partial refunds are granted:
  • Any item not in its original condition, is damaged, or missing parts for reasons not due to our error.

9. Contact Information

For any questions or clarifications regarding our Refund Policy, please contact us at:

At Tech Panda, we value your trust and satisfaction. We are dedicated to ensuring that your shopping experience with us is positive and hassle-free.
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