Return & Shipping Policy

Last Updated: 23rd November 2023

1. Introduction

At Tech Panda, your satisfaction is our priority. We understand the importance of flexibility when shopping online. This policy outlines our return and shipping procedures to ensure a smooth and hassle-free experience for our customers.

2. Return Policy

Eligibility for Returns:

• Products must be returned within 7 days of the original purchase date.
• Items must be in their original condition, unused, and in the original packaging.
• Receipt or proof of purchase is required for all returns.

Non-Returnable Items:

• Opened or used products.
• Items not in their original condition or packaging.
• Products purchased during a sale or with a discount.

Return Process:

• To initiate a return, please contact our customer service at hi.techpanda.pk@gmail.com or +923270072632.
• Provide your order number, details of the product, and the reason for return.
• Once your return is approved, we will provide instructions on how to send the items back to us.

Refunds:

• Upon receipt and inspection of the returned item, we will notify you of the approval or rejection of your refund.
• Approved refunds will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

3. Shipping Policy

Delivery Time:

• Standard delivery within Pakistan takes 5-6 business days.
• Delivery times may vary based on location and external factors.

Shipping Costs:

• Shipping costs are non-refundable and will be deducted from your refund if you return an item.
• For orders exceeding a certain value, we offer free shipping within Pakistan. Please check our website for details.

Tracking Your Order:

• Once your order is dispatched, you will receive a tracking number via email.
• You can track your order on our website or through the courier service's website.

Damaged or Incorrect Items:

• If you receive a damaged or incorrect item, please contact us immediately with photo evidence.
• We will arrange for a return and replacement at no additional cost to you.

4. Contact Us

For any questions or concerns regarding our Return & Shipping Policy, please contact us at:

• Address: 65 K Block, Model Town, Lahore, Pakistan
• Phone: +923270072632
• Email: hi.techpanda.pk@gmail.com

Thank you for shopping at Tech Panda. We are committed to ensuring that your experience with us is seamless and enjoyable.